The decisions made are final and the garment cannot be returned for a re-inspection.If you physically sent in your garment for inspection, and we determined that it was not defective, we will return the item back to you along with a letter of explanation.If we determine that your garment is not defective via photo proof we will notify you with a letter of explanation.Any claims exceeding the limit of six will not be accepted. Please be aware that LS&CO reserves the right to modify or terminate this policy at any time without notice. This limit applies regardless of whether the claims are accepted or rejected. Our warranty policy allows for the submission of one product per claim form, with a maximum of six claims per consumer within a six-month period.Please note that lost or stolen vouchers will not be replaced, and items purchased using a voucher cannot be returned.If we determine that your garment is defective, we’ll send you a voucher to order a replacement at.Please allow 3-4 business days to process your claim.You will receive an email confirmation that your new claim has been received.We accept only 1 garment per submission.For photo guidelines, see below or click here. In addition, we ask that you attach a picture of the size label found inside the garment (under the care label), as well as the country label tag. Attach pictures of the garment defect - we ask that you send at least two images of the affected area.Please go to our online Warranty Return Form.If your garment is determined to be defective you will receive a voucher to purchase your replacement at. Attach pictures of the defect area, size label, country label, and product style label to submit your claim. Simply fill out our online warranty return form. For garments purchased past 60 days, physical inspection is no longer required. We listened to your feedback and updated our warranty claim process. In-store purchases do not qualify for return by mail or Happy Return. Purchases made in-store or through participating retailers may only be returned to the store from which it was purchased.If purchased from our online store at please follow the process to request a replacement item or return for a full refund.Products that show signs of defect must be returned within 60 days from purchase.That’s why all products have a 2-year warranty against manufacturing and material defects (outside of normal wear and tear). At Levi Strauss & Co., we stand behind the quality of our products and want you to love each and every purchase.
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