![]() ![]() (You could check first to see which 2.4GHz channel your Wi-Fi router is using, but that’s not a reliable option for those of us with newer mesh routers that pick and choose channels on the fly.)Īnyway, I switched Zigbee channels once, twice, and then a third time. Hue’s answer: reset the hub and start over from scratch. So I scan for lights and it finds it, but not at the same ID, and now I can’t remove the ID that went unreachable. The app doesn’t give you any guidance on which channel might have less interference, so it’s all a bit of a guessing game. I love Hue, but had a bulb go unreachable the other day. You get your choice of four Zigbee channels-11, 15, 20, and 25-and you’re supposed to make sure all your Hue and other connected smart lights are turned on before changing channels. From Philips Hue site: When you are experiencing issues with unreachable lights in your App, we recommend to check if they have electricity or they may be. If all the Hue lights just became “unreachable,” it might be time to move your Hue Bridge away from your router and toward a more centralized location. Because Zigbee shares the same 2.4GHz wireless band as Wi-Fi routers do, there’s a decent chance your home Wi-Fi network is interfering with the wireless Zigbee connection between your Hue lights and the bridge. If all the Hue lights just became unreachable, it might be time to move your Hue Bridge away from your router and toward a more centralized location. Next, I tried something a bit more advanced: changing the Zigbee channel on which my Hue Bridge was operating. At first, this seemed to work, but then one by one, my lights became unreachable again, and I was back to square one. 6 - Go to the Connecting the hue lights to your bridge section. Thinking my lights simply needed a reboot, I deleted all my lights and accessories from the Light Setup screen in the Hue app, and then re-paired them. If the app says that there are some lights unreachable it means that they are turned. Looking at the app though it isn’t permanently unreachable, because I can see that it detected motion today, at 14:41 for example. But soon after it will show as unreachable. The motion sensor can always be added to the hue app fine, no problem, and works for a very short while. It is possible that the reason for the issue has something to do with your switches. Yes, the lights in the room with the sensor and bridge work fine. Keep holding down the buttons until you see a flashing green light. In that care we need to reset it to its factory or default settings. In order to reset, you will have to hold down all four buttons on your switch. we're far from perfect smart lighting but. However there are times when philips hue can’t find lights, are unreachable or not working properly. ![]() After checking that all my physical wall and lamp switches were turned on (they were), I tried some basic troubleshooting steps. the Philips hue lighting system is without a doubt world leading, but it's not without its issues.
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